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📞 Online delivery hotline 0917-153-6800 🚚 Free delivery within 5km radius

- Home
- About Us
- Branch List
- Order Page
📞 Online delivery hotline 0917-153-6800 🚚 Free delivery within 5km radius

Customer Complaint Form

Please fill out the incident details below so our quality management team can investigate your concern.

Full Name *

Your Email

Phone Number *

Branch Involved

Nature of Complaint *

Date of Incident / Purchase *

Sales Invoice

Detailed Description of Complaint *

Submit

Acknowledgment: Received and logged into QA within 24 hours.

Investigation: Supervising pharmacist reviews records and logs.

Resolution: Direct corrective action, replacement, or refund.

Need Immediate Assistance?

For urgent concerns, call our direct hotline:

0917-153-6800

For complaints or reports that may fall under the jurisdiction of the Food and Drug Administration (FDA), you may also copy the FDA through the appropriate FDA complaint channel:

FDA Consumer Complaint / Report:
eReport@fda.gov.ph & oddgfroo@fda.gov.ph

Our Resolution Process

Here is how your complaint is handled:

Contact Us

Contact ZureRx Drug Corp

Reach out to our team for retail inquiries, wholesale supply, or franchise opportunities.

General Inquiry

Customer Complaint

 

Main Office
Open 7:00am – 7:00pm

Email: onlinepharmacist@zurerxdrug.com

Contact number: 09684510049

Address: 400 EDSA, Brgy. 86, Zone 8, Caloocan City

Schedule: Monday to Sunday 7:00am to 7:00pm

Open in Maps

Let’s Connect

Have a question or looking to work with us? Send us your details and a member of our team will be in touch.

Your Full Name *

Contact Number *

Your Email Address

Inquiry Type *

Your Message *

Custom Text

I agree to the collection and processing of my personal information in accordance with the Privacy Policy

Submit Inquiry

Your trusted innovative pharmacy. With over 30 branches nationwide, ZureRx delivers affordable, top-quality medications and excellent customer service right to your doorstep.

Looking for meds free delivery
in Quezon City area?

Free delivery within 5km radius, for a minimum purchase.
Call or text us at 0917-154-6800 or 0967-039-4170

Welcome to our Online Ordering Portal!

Skip the line and order your medicines from the comfort of your home. Simply let us know what you need below. If you are ordering prescription medication, please attach a clear photo of your valid doctor's prescription. Our team will contact you shortly to confirm your order and delivery details.

Customer’s Name: *

Mailing Address: *

Email Address: *

Contact Numbers *

Subject *

Recipient Information

Name of Recipient *

Address of Recipient: *

Mobile Number: *

Place Your Medicine Order.

Fill in your contact and delivery details.
List the exact medicines you need (including milligrams and form).
Upload a photo of your prescription if required. We will review your request and get back to you with the total price!

Complete Product Description *

Please include the quantity, brand name, milligrams (mg), and form (tablet, syrup, etc.)..

Doctor's prescription

Processing Instructions:

Custom Text *

I agree to Order Online Terms & Conditions

Please expect a call or text message from us regarding your order! We will verify your items, give you the final price, and provide you with available payment methods

Submit

Pharmacy Verification & Compliance

Customer Acknowledgment

Before submitting your medicine request, please review and acknowledge the terms below:

I confirm that the information I have provided is accurate and complete.

Where applicable, I confirm that the prescription or document I have submitted is valid and that I am authorized to submit it.

I understand that submitting this form is a medicine request and does not automatically confirm the availability, price, dispensing, sale, or delivery of the requested medicine.

I understand that a ZureRX pharmacist or authorized pharmacy personnel may contact me to validate my request and coordinate the applicable transaction and delivery arrangements.

I have read and understood the ZureRX Privacy Policy and Privacy Notice.

By submitting, you agree to these Terms & Conditions.

Over 80 Pharmaceutical Partners
Trusted by Global and Regional Leaders

Our rapidly growing partnerships with franchise investors reflect our commitment to reliability, innovation, and consistent business support Partnering with driven entrepreneurs across the Philippines to ensure consistent excellence in pharmacy retail operations.